How to get Support
Asking for help [Free support]
In the event that you can not find the answer for a problem on this site or in the included manual, you can do the following to get support:
Copy the text below and paste it into a notecard in-world, or onto the contact form on this website to Saii Hallard
Product Name:
Product Version:
Purchase Date: (roughly)
Transaction ID: (only in case of lost products)
Problem Description:
What I have Tried:
Add relevant notecards/configuration:
We can assure you that we do not have supernatural abilities to be able to derive the situation and come up with a solution to problem descriptions like: 'My shoutcast is not working'
To know the exact type and version of your product, almost all SHX products have a button either in the main menu, or the options menu that is called: [ Product Info ]. Click this to reveal the exact type and version.
Every send in support call is answered within 24 hours, of course with the exception of some weekends and/or holidays. But in most cases it will be within 12 hours, depending on the time you send in your call.
Asking for help at your place - On-site support [Paid support]
On-site service is not included in the price of the product.
Note that if you need help at your place, it is not free, so Fabio, QueBall or Toshik will ask you a small fee for coming over to help.
Select your language and send an Instant Message to:
Deutsch 
Português 
Français Fabio Gant (Germany)
Español
English
English Spiked Mycron (USA)
Русский Toshik Cyberschreiber (Russia)
український
Nederlands Deutsch Saii Hallard (The Netherlands) Replies via Instant Message / Notecard only English
I found a bug!
If you think you have stumbled upon a bug, please give as much details as possible.
Make sure that you write down the bug-report comprehensively, in such a way that it is clear to us how to reproduce it.
Please send your findings in world on a notecard or message to Saii Hallard, or use the contact form on this website: Saii Hallard
Suggestions
We welcome suggestions. In fact, most of our products have been changed throughout the years because of suggestions from people who are using it daily.
It's of course not always possible to implement specific changes. But if we feel that a certain change would be beneficial to everyone, we will certainly add it.
Please send your suggestion in world on a notecard or message to Saii Hallard, or use the contact form on this website: Saii Hallard
